Stephen B. Kincaid, Principal at ghSMART, to Keynote 2015 Partnership for Performance Executive Summit

Brian Fallers

FORT LAUDERDALE, FLORIDA, March 25, 2015 – The Results Companies, a leading global provider of Customer Experience Management and Business Process Outsourcing solutions, recently announced that Stephen B. Kincaid will deliver the Opening Keynote Address at the 2015 Partnership for Performance Executive Summit taking place May 4 - 6, 2015 at The Ritz-Carlton Naples Beach Resort in Naples, Florida.

As Principal at ghSMART, one the world’s top leadership consulting firms, Mr. Kincaid provides consultation on selecting, developing, and utilizing senior leadership capital within the context of positional demands, strategic goals, and organizational culture. Additionally, he consults on links between organizational culture and financial performance, and working through leadership/cultural issues in mergers & acquisitions. Prior to joining ghSMART, Stephen consulted for over 15 years with the senior leaders of Fortune 500 companies, private equity firms, and entrepreneurial start-ups. He has been a Principal in Leadership Consulting with Heidrick & Struggles International, headed the Executive Assessment and Coaching Practice for the Southeast Region of Right Management Consultants, and was a Partner in Leadership Capital Group, a boutique leadership development firm.

Guided by the theme of “The Power of Partnership: Unlocking Collective Insights to Drive Performance Excellence,” the 2015 Partnership for Performance Executive Summit program will examine the power of great partnerships, share critical insights and explore best practices that will enhance the Customer Experience. In Stephen’s opening keynote, he will share how eighteen years of research and consulting, deep analysis of over 15,000 leaders, and field interviews with hundreds of billionaires, CEOs, and successful investors has led to the latest breakthrough work from ghSMART, the firm behind the New York Times best seller “Who: The A Method for Hiring.” His interactive address will lead attendees to diagnosing their teams’ current PWR Score™, learn the importance of each component to achieving their goals and discover practical tools for increasing their success in partnerships. In addition to Stephen’s Keynote Address, the 2015 event program features an interactive Customer Experience workshop from Lior Arussy, the world’s Leading Customer Experience consultant and founder of Strativity Group.

For more information and to register for the event, please visit

About The Results Companies
For more than 25 years, The Results Companies has served as a premier global customer experience provider for Fortune 500 companies and uniquely designed, built and operated award-winning call centers that have set the standard for innovative customer-focused contact solutions. We offer a full range of services that include customer service, acquisition, enrollment, retention, membership support services and transaction processing to outbound sales and retention campaigns. Entrusted with over 45,000,000 relationships a year, our success and proven ability to respond to our Partner’s growth has enabled us to expand our global footprint. With over 10,000 employees in 19 locations in the United States, Philippines and Latin America, The Results Companies’ expertise extends beyond call centers. We’re experts in representatives, analytical technologies, brand fulfillment and creating strategic advantages for our Partners. Visit to learn more.

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March 26,2015