Jenn Lim, CHO of Delivering Happiness and Creator of the Zappos Culture Book to Keynote 2013 Partnership Conference

Brian Fallers

DANIA, FLORIDA, April 14, 2013 – The Results Companies, one of the world’s leading customer experience management companies, is pleased to announce that Jenn Lim, Chief Happiness Officer at Delivering Happiness will be Closing Keynote Speaker at the upcoming 2013 Partnership for Performance Conference. Ms. Lim co-founded Delivering Happiness in 2010 with Tony Hsieh, CEO of, to inspire science-based happiness, passion and purpose at work, home and everyday life. She has been a consultant at Zappos from its start in 2003, to the $2B business it is today. Since 2009, Zappos has been on Fortune’s “100 Best Companies to Work For” list. One of Ms. Lim’s creations, the Zappos Culture Book, has become a global phenomenon symbolizing how companies can use happiness as a business model to increase productivity and profitability. In 2010, she led the launch and management of Tony’s first book, Delivering Happiness: A Path to Profits Passion and Purpose. It was voted one of the best business books by NPR, Inc. Magazine and the Wall Street Journal and hit #1 on multiple bestsellers lists, including USA Today and the New York Times, where it remained for 27 weeks. Today, the book has sold over 460,000 copies worldwide and is distributed in 19 languages.

Ms. Lim’s Keynote Address will provide an exclusive look into the story of CEO Tony Hsieh and how he built the Zappos brand through WOW customer service principles and a values-based company culture. Her keynote appearance will close what will prove to be an interactive and robust 2013 Partnership for Performance Conference schedule. This year’s conference agenda features an Opening Keynote Address from Kerry Bodine, Customer Experience Author, Vice President and Principal Analyst at Forrester Research as well as a half-day “Customer Experience Workshop” presented by Colin Shaw, Bestselling Author, Founder and CEO from Beyond Philosophy. A Customer Experience Case Study and Executive Panel Discussion will round out this year’s world-class program. Guided by the theme of “The Next Wave of Customer Experience: Strategies to Enhance Sales and Service in 2014 and Beyond”, this year's conference program will examine the current state of customer experience, explore industry insights and discuss how they are shaping the future consumer marketplace.

For more information and to register for the conference, please visit:

About the Partnership for Performance Conference
The Results Companies Partnership for Performance Conference is an annual conference devoted exclusively to Customer Experience Management (CEM) leaders and Results’ partners. The conference combines practical information with thoughtful discussions of the philosophy and future direction of the customer experience, all with a keen eye on optimizing brand engagement and improved profitability. Featuring nationally recognized speakers and the wide ranging expertise of Results’ partners, the conference offers a unique opportunity for a collegial exchange of views and topics on current critical customer experience issues in an intimate conference environment.

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April 16,2013