Results Announces 2012 Partnership for Performance Conference Program: May 15-17, 2012, The Ritz-Carlton, Naples

Diana Oreck, VP of The Ritz-Carlton Leadership Center and “2011/2012 Woman of the Year” to Keynote Program that includes Disney Institute and Forrester Research
Brian Fallers

DANIA, FLORIDA, April 3, 2012 – The Results Companies, one of the world’s leading customer experience management companies, is pleased to announced that Diana Oreck, Vice President of The Ritz-Carlton Global Learning & Leadership Center will keynote the upcoming 2012 Partnership for Performance Conference. With over 30 years of exemplary customer experience management to her resume, Ms. Oreck is responsible for setting the global internal learning strategy for The Ritz-Carlton’s 32,000 ladies and gentlemen around the world. Under her leadership The Ritz-Carlton Hotel Company, L.L.C. has received numerous awards including Best Global Training Company in the World (Training Magazine, 2007). In September 2008, Ms. Oreck was named one of the top 100+ people in Learning & Development by Leadership Excellence Magazine and just recently, she was named “2011/2012 Woman of the Year” by The National Association of Professional Women. Her Keynote Address will provide an exclusive look into the Ritz-Carlton customer experience foundation and philosophy.

Ms. Oreck’s keynote appearance will kick off an interactive and robust 2012 Partnership for Performance Conference schedule. In addition to the Keynote Address, this year’s conference agenda features a General Interest Session by The Disney Institute (Disney’s Approach to Quality Service) as well as a half-day “Customer Experience Workshop” presented by Forrester Research. Guided by the theme of “Redefining the Gold Standard – Strategies to Drive Improved Sales, Customer Satisfaction & Loyalty”, the conference program spotlights the need for companies to continually reevaluate their customer experience strategies. Regardless of the channel or customer life stage - from acquiring new customers to retaining loyalists - staying ahead of the curve and delivering industry best, gold standard service is more difficult than ever. Customers today “expect greater” and this year’s conference promises to deliver great conversation focused on staying in front in today’s hyper-competitive market place. The three customer experience leaders on the program will share their insights and success stories so attendees are well equipped to develop a “gold standard” strategy all their own.

For more information and to register for the conference, please visit:

About the Partnership for Performance Conference
The Results Companies Partnership for Performance Conference is an annual conference devoted exclusively to Customer Experience Management (CEM) leaders and Results’ partners. The conference combines practical information with thoughtful discussions of the philosophy and future direction of the customer experience, all with a keen eye on optimizing brand engagement and improved profitability. Featuring nationally recognized speakers and the wide ranging expertise of Results’ partners, the conference offers a unique opportunity for a collegial exchange of views and topics on current critical customer experience issues in an intimate conference environment.

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April 5,2012